Frequently Asked Questions

Please check our store locator to find your closest store. Want to make sure if a product is actually present? Then please contact the shop.

We will be happy to help you solve the problem. Please send an email to hello@zuiver.com as soon as possible after receiving your order with:

1. A description of the problem.
2. If possible: photos or video of the damage.
3. Your order number and name on the order.
4. Possible preferred solution: compensation discount, exchange or return.

We will contact you as soon as possible upon receipt of your e-mail. If your product was ordered from one of our dealers, we recommend contacting the dealer first. They are the first point of contact for complaints and warranty.

We will handle your personal data with the greatest of care, in accordance with the General Data Protection Regulations. Find more information in our Privacy & Cookie Policy.

When your order is visible on the My Account page, you can assume that everything has been processed correctly. You can always send us an e-mail at hello@zuiver.com to check.

In our webshop, you can pay with iDeal, PayPal, VISA, Mastercard, American Express, Maestro, Bancontact, KBC, Klarna (pay later) and iDeal in 3 (pay in installments).

Our customer service will help you. Please contact hello@zuiver.com.

Yes, this is possible. You can find your invoices in the My Account section. Go to Orders and then to Invoices. Here you can find your invoice and print or save it.

Yes, that is possible if you select iDeal in3 as your payment method.

We currently ship to the following European countries: The Netherlands and Belgium. For orders under €50,- shipping costs are:  

Netherlands: € 6.95 - Belgium: € 9.95 - Luxembourg € 14.99

If you want to know in which other countries Zuiver is sold, use our store locator. 

With the Track & Trace code, you can track your orders and see the estimated delivery time. Have you downloaded the PostNL app? Then you can change the delivery date or have it delivered to a PostNL pick-up location as long as the parcel has not yet been processed.

We offer delivery within the Benelux to over the first threshold of the house. So if you live on the ground floor, this will be over the threshold of the front door. Do you live in an apartment/flat without a lift? Then we will deliver to a maximum of the fourth floor, over the first doorstep.

Tip: Check in advance whether your order will fit through your door, lift and/or staircase. If you would like to know more about a package size or weight, please email hello@zuiver.com.

We do not offer an assembly service.

Our carrier will deliver parcels to neighbours if possible. If delivery is not possible, PostNL will take the parcel to a parcel point.

For an Extra@Home delivery, you will receive a delivery calendar via e-mail so that you can choose the day when you are at home. For an Extra@Home delivery, it is required that someone at home receives the parcel.

Yes, this is possible. During the check-out process, you have the option to choose an alternative address. Just enter the preferred delivery address in the New address box and your order will be delivered there.  

Yes, it is possible to have your order delivered to a Wadden Island. Please allow for an additional delivery time of 1-2 working days.

This is of course very unfortunate, please contact us within 2 working days at customerservice@zuiver.com 

The delivery time of your parcel depends on the size, among other things. Small to medium-sized parcels such as home accessories to dining chairs are sent as quickly as possible by parcel post and can be expected within 1-3 working days.

Larger items such as sofas and dining room tables will not just be dropped at your doorstep! You will receive a delivery calendar via email to schedule a delivery yourself. PLEASE NOTE: This can be done for up to 7 days in the future. If you want to receive your order later than a week (e.g. due to a move), please email hello@zuiver.com before ordering to discuss your order.

1. Fill in the online return form. Once we receive the request, we will complete the details and you will receive an email about the return procedure with completed return form within 24 hours.
2. Print out this form and put it in the box. This way, the warehouse will quickly have the details to hand and we can credit you faster.
3. You will receive a second e-mail with shipping instructions from our logistics partner within 36 hours.
4. If it is parcel post; print the label and stick it on the parcel. 
5. Bring the parcel to the nearest PostNL Parcel Point within 7 days.
6. After we have received the parcel in good order, we will refund the purchase amount within 14 days to the account where the original payment came from.

You can also return the parcel without notification. The address: Boeilijn 1, 1551NK, Westzaan. In this case, you will have to pay the shipping costs yourself. We prefer notified returns. This is the quickest way to organise your refund. 

1. Fill in the online return form correctly. As soon as we receive it, we will complete it and send the form back to you.  
2. After receiving the return form, our logistics team will contact you to make an appointment to pick up the furniture.  

We will refund the entire purchase price (including any shipping and payment costs) as soon possible, but at the latest within 14 days after receipt of the cancellation notice. Wemay, however, wait with reimbursement until we have received the products, or until the moment that you have shown that you have sent them.

Send an e-mail to customerservice@zuiver.com with a photo of and information about the broken product and we will try to find a solution. If you want to return the product, please fill in the return form.  

Please send your complaint to hello@zuiver.com. Our customer service will contact you within 3 working days. You can expect a substantive response within 14 working days. Please note: your complaint may concern our products or our service. If you are not satisfied with the handling of your complaint you can also submit it to the European ODR Platform (https://ec.europa.eu/consumers/odr/) 

If you have purchased a product at a Zuiver dealer, they will handle your complaint since you made the sales agreement with them. So try in first instance to contact the specific Zuiver dealer were you have purchased your product. In the unlikely event that you cannot find a solution, you can always contact us via hello@zuiver.com. 

In this case, it is important to report damage to your home, garden or household contents to PostNL's Extra@Home service as soon as possible, within 48 hours.

1. Call PostNL Extra@Home on: 088-2363764 Mon-Fri 08:00 - 20:00 Sat 09:00 - 18:00.
2. Take photos and detail photos of the damage and send them to customerservice@zuiver.com. Please include your order number.

We will merge the details of the delivery or collection order with your photos after which our warehouse will file the claim. The responsible department at PostNL will process the claim and come up with a compensation proposal.

Our website displays reviews collected by Kiyoh. Kiyoh ensures that all reviews are reliable. Reliable' means that only customers who have made a purchase can post a review. No paid reviews are shown on our website and we do not remove negative reviews. A review is only not published if the language is inappropriate or if there are doubts about the authenticity of the customer who left the review. 

For more information about this, please visit the following pages: https://klantenvertellen.nl/en/reliable-reviews/ , https://klantenvertellen.nl/en/terms-of-use-customer-review-system/ and https://kiyoh.com/en/information-for-consumer/