Frequently Asked Questions

Please check our store locator to find your closest store. Want to make sure if a product is actually present? Then please contact the shop.

Yes, we want you to enjoy a new purchase for a long time. There is a legal warranty on our products. In Belgium, there is a mandatory legal warranty period of 2 years. This means that a product is or must do what the consumer can reasonably expect from it. We offer a solution per product.

We are happy to solve it for you. Please send an email to customerservice@zuiver.com as soon as possible. Including:  

1. A description of the problem 
2. In case of damage: clear pictures of the damage
3. The order number and name on which you have placed your order.  

We will contact you as soon as possible after receiving your message. 

Order the Rigde footplugs here and the OMG footplugs here.

We will handle your personal data with the greatest of care, in accordance with the General Data Protection Regulations. Find more information in our Privacy & Cookie Policy.

When you see your order on the My Account page, you can assume all is correct. However, you can always email us at hello@zuiver.com to double check.

If you’ve already placed an order, please contact our customer service team on +31 (0)88 51 160 00. Once the order is shipped, it isn’t possible to make changes. 

In our webshop, you can pay with iDeal, PayPal, Klarna, VISA, Mastercard, American Express, Maestro, Bancontact, KBC.

Our customer service will help you. Please contact customerservice@zuiver.com.

Yes, this is possible. You can find your invoices in the My Account section. Go to Orders and then to Invoices. Here you can find your invoice and print or save it.

We currently ship to the following European countries: The Netherlands and Belgium. For orders under €50,- shipping costs are:  

Netherlands: € 6.95 - Belgium: € 9.95  

If you want to know in which other countries Zuiver is sold, use our store locator. 

You can use the track & trace code to follow your orders and see the estimated time of delivery. Is the delivery time not convenient? Choose where and when you want to receive your package. That way, you never miss a parcel from Zuiver. You can choose between two options:  

1. Change delivery to another time.  
2. Have your Zuiver parcel delivered to a PostNL location near you (Benelux) 

For package delivery, you will receive a track & trace within 1 working day after the payment has been processed. If two people are required for delivery, you will receive a delivery schedule the next working day for shipments within the Benelux.

For large pieces of furniture, for example a sofa, we offer delivery right to the front door in the Benelux. This normally means that the product is placed in the hallway. In an upstairs flat or flat without lift, we deliver up to the fourth floor. Note: please check in advance whether your order will fit through your door, lift and/or staircase. We do not include the inside carrying and mounting of your delivery. This means that you have to provide enough helpers to get your new purchase into place. 

We only deliver at the home address that is listed when creating the order. This means there should be somebody at home when we deliver. If no one is home, the package will be delivered to a PostNL collection point that same day, or the following morning for evening deliveries. Changing the delivery time is possible using the track & trace system.

Find your nearest collection point: postnl.nl/locatiewijzer (NL) or postnl.be/locatiewijzer (BE). 

  We will of course leave a card showing a "no-one in code". You need this code for the track & trace to see where you can pick up your package. Important information: PostNL will only store your package at the collection point for one week. So please pay attention, because if you are too late collecting, your order(s) will go back to our epic centre! 

Yes, this is possible. During the check-out process, you have the option to choose an alternative address. Just enter the preferred delivery address in the New address box and your order will be delivered there.  

Delivery to the Wadden Islands is possible for an additional delivery charge. Please note that it is not possible to place an order for Wadden Island postcodes on our website. Please send an e-mail with your order to customerservice@zuiver.com in that case. We will then inform you about the delivery.

This is of course very unfortunate, please contact us within 2 working days at customerservice@zuiver.com 

1. Fill in the online return form correctly. As soon as we receive it, we will complete it and send the form back to you.  
2. Print out this form and put it in the box. This way you will receive the purchase amount faster into your bank account.  
3. Our logistic partner will notify you automatically as soon as the return has been registered. They will send you shipping instructions.  
4. Print out the label and attach it to the box.  
5. Take the package to your nearest service point within 7 days.
6. After we have received the package in good order, we will refund the purchase amount within 14 days to the account from which the original payment came.  

You can also return the package without notification. The shipping address: Boeilijn 1, 1551NK, Westzaan. In this case, the shipping costs are for your own account. We would prefer a registered return. It is the quickest way to organise your refund.  

1. Fill in the online return form correctly. As soon as we receive it, we will complete it and send the form back to you.  
2. After receiving the return form, our logistics team will contact you to make an appointment to pick up the furniture.  

We will refund the entire purchase price (including any shipping and payment costs) as soon possible, but at the latest within 14 days after receipt of the cancellation notice. Wemay, however, wait with reimbursement until we have received the products, or until the moment that you have shown that you have sent them.

Send an e-mail to customerservice@zuiver.com with a photo of and information about the broken product and we will try to find a solution. If you want to return the product, please fill in the return form.  

Please send your complaint to customerservice@zuiver.com. Our customer service will contact you within 3 working days. You can expect a substantive response within 14 working days. Please note: your complaint may concern our products or our service. If you are not satisfied with the handling of your complaint you can also submit it to the European ODR Platform (https://ec.europa.eu/consumers/odr/) or to the Geschillencommissie Thuiswinkel, Postbus 90600, 2509 LP in The Hague (www.sgc.nl).

If you have purchased a product at a Zuiver dealer, they will handle your complaint since you made the sales agreement with them. So try in first instance to contact the specific Zuiver dealer were you have purchased your product. In the unlikely event that you cannot find a solution, you can always contact us via hello@zuiver.com. 

Our website displays reviews collected by Kiyoh. Kiyoh ensures that all reviews are reliable. Reliable' means that only customers who have made a purchase can post a review. No paid reviews are shown on our website and we do not remove negative reviews. A review is only not published if the language is inappropriate or if there are doubts about the authenticity of the customer who left the review. 

For more information about this, please visit the following pages: https://klantenvertellen.nl/en/reliable-reviews/ , https://klantenvertellen.nl/en/terms-of-use-customer-review-system/ and https://kiyoh.com/en/information-for-consumer/